Shark Vacuum FAQ – 101 Guide to Everything You Need to Know

Sharf FAq - All You Need to Know about your Shark Vacuum Cleaner

Regardless of the brand, you are researching; you always want to know as much as possible about a product before you make the commitment to buy. After all, research shows you all of the pros, cons, and little nuggets of information in between.

If Shark is the next vacuum cleaner brand that you are seriously considering, or even if you own one already, then being well informed should be high on your priority list.

To give you the guidance you never knew you needed until now, why not check out my Shark vacuum FAQ to learn more about some of the common questions and concerns that come with this model.

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Why Did My Shark Vacuum Stop Working?

If your Shark vacuum has stopped working, there are a few potential reasons why. If it is not switching on, it could be one of the following issues:

  • Plug not in the socket correctly
  • Fuse has blown and needs to be changed
  • The power button hasn’t been pressed (more common than you think)

If you are experiencing a loss of suction when the vacuum is on, it could be one of these reasons:

  • Dust canister is full and needs to be emptied
  • There is a blockage in the vacuum cleaner
  • The filters need to be cleaned
  • The hose is damaged
  • The motor has malfunctioned

Why Does My Shark Duoclean Keep Shutting Off?

There are two main reasons why your Shark DuoClean keeps shutting off. It could be that your motor is overheating, or you may have an electrical issue. The former of these is usually caused by a clog that builds up over time, and as the vacuum runs it causes the motor to overheat.

The best way to tell if this is the issue is that it will always happen at the same time.

So, if your Shark DuoClean is shutting off one minute after you turn it on every time, you likely have a motor overheating issue that is caused by a clog. Remove all the tubing, check for blockages, clean the filter, and that should have it running smoothly again.

If it is electrical and you have already tried changing sockets, you will need to call an electrician or send it for repair.

Why are the Lights Flashing on My Shark?

There are several reasons why the lights might be flashing on your Shark, and so we have gathered a quick and helpful bullet list to show you what could be happening:

  • There is a blockage (floor and carpet lights together)
  • The battery is low (battery light)
  • The brush roll is blocked (red light)
  • The vacuum has not been turned on correctly (red light)
  • There is a problem with the belt in the brush roll (red light)
  • The floorhead has not been attached correctly (no light)

What Should I Do if My Brush Roll Has Stopped Spinning on My Shark Vacuum?

If the brush roll has stopped working on your Shark vacuum, it is probably because there is a blockage. All you need to do is remove the soleplate on the base of the floorhead and take a look at the brush.

You can use scissors to remove tangled hair and debris, as well as your hands. Sometimes, it could be that you have sucked up a foreign object without realising and this has clogged the bar. We actually have a great guide on cleaning and maintaining your Shark vacuum that you can read through.

What are the Differences Between Model Numbers on Shark Vacuum Cleaners?

The model numbers on your Shark refer to the colour and accessories that the vacuum cleaner comes with. Regardless of what the number is, the core machines within that specific range remain the same in terms of weight, power, and other such features.

To give you a better idea, here’s a quick run-down of the model numbers you might come across:

- UK: the standard model with regular accessories
- UKT: the true pet model that comes with a pet tool
- UKR: a much rarer code, and one that usually refers to tools with rotating heads

How Long is the Warranty on a Shark Vacuum?

The basic warranty on your Shark vacuum is 12 months. You will find that the warranty period is applicable for both the vacuum cleaners and the steam mops that Shark manufacture. This is active from the moment you unpack it and get started, but it can be extended – take a look at the next question.

Do I Have to Register My Shark Unit for the Full Warranty?

Yes, you will need to register your Shark unit if you want to extend the warranty and get the full time period. If you do this, your 12-month guarantee for vacuum cleaners will turn into five years. However, you must register within 28 days of receiving your Shark vacuum.

If you buy a steam mop, which comes with a 12-month warranty, you can boost that up to two years if you register it. Again, this needs to be within 28 days of receiving you mop. Whichever product you have, it’s quite a reassuring warranty period to have.

How Do I Claim My Shark Warranty?

Claiming your Shark warranty is really simple. All you need to do is go to this address,, and enter the required details. You don’t have to have the serial number, just the model number. After that, you just hit the Submit button and it’s all done.

How Do I Know My Shark Vacuum is Under Warranty?

In order to check if your Shark vacuum is under warranty, you can give Shark a call and provide them with the model number of your vacuum cleaner. They will then be able to tell you how much of the original warranty is left, as well as if it is under an extended one.

What Does the Shark Warranty Cover and Exclude?

Your warranty with Shark will cover the repair and/or replacement of your vacuum cleaner, and will include all parts and labour. Of course, this is down to Shark’s discretion. As for what they don’t cover, here is a quick list (it’s all pretty standard for a warranty in general):

- Blockages
- Normal wear and tear
- Accidental damage
- Damage caused by negligence
- Use of vacuum cleaner for anything other than normal domestic tasks
- Use of parts no assembled or installed in accordance with the instructions
- Use of parts that are not manufactured by Shark or genuine
- Faulty installation, unless done so by Shark
- Repairs or alterations carried out by unapproved third parties

Where Can I Purchase Additional Batteries for My Cordless Shark Vacuum?

If you want to purchase additional batteries for your cordless Shark vacuum, there are a number of online retailers that sell them. However, the best and most reliable place to buy one is the official Shark website, which has them on sale for approximately £70.

It should be noted that there are cordless models that come with a twin battery, so make sure you check before you spend your money.

Where Can I Download a Manual for my Shark Vacuum?

You will find that you can download the manual for your vacuum cleaner from the Shark website, and all it takes is a simple search. Of course, they do have a lot of different models and lines, so if you end up feeling stuck, you can also contact their customer support team who will gladly send you the direct download.

There are other websites out there, but use caution with these as they may contain viruses and malware. Always go with the Shark website, the manuals are free to download, and you can do so as much as you like.

Are Shark Vacuums Reliable?

Yes, Shark vacuum cleaners are exceptionally reliable. You only have to check out customer reviews across the web as well to see they very rarely (if ever) get anything less than a 4-star rating.

 Across the board, I would say they are some of the best vacuums I have ever owned, and they are incredibly tough too.

They have been designed to combat everything from dirt to pet hair, and they do it well. The suction is fantastic, the handling a breeze, and the tools are both simple to use and attach to the machine.

There are so many features, designs, and ranges to choose from that they really do cater to every possible need.

There are only two differences between each of the models in a range as well; the pet tool and the colour. I really like this because it makes it so easy to choose between them. All you have to do is select the one that works for your home – the pet or the standard vacuum.

It’s something I have praised them for a lot, and you will see that clearly if you take the time to read my detailed reviews for selected Shark ranges.

How Long Do Shark Vacuums Last?

Shark vacuums tend to last between five and seven years. This is very good for a brand that produces a range of corded and cordless models, and they are one of the best in terms of quality. Since they tend to be quite affordable vacuums, it’s not a massive expense in the long-run either.

What is Shark Duoclean technology

Shark DuoClean technology incorporates two brush rolls - a unique move not often seen in the vacuum world. The back roller is the traditional brush roll, which has bristles for working into the carpet to bring up dirt, hair, and gunk.

The front roller is a soft brushroll that is used for collecting fine dust and use on hard floors. It’s exceptionally effective, and this is something that can be seen clearly when you compare the cleaning results of Shark models with DuoClean and without. 

What is Shark Lift-Away technology

Shark Lift-Away technology is very simple. By pressing a button on the top of the main body, you can detach it from the frame to create a portable and lightweight vacuum cleaner that can be carried around the house. This makes it easy to use on stairs, furniture, and even in the car. It’s also good for above-floor cleaning as you can control the hose and wand effortlessly.

What is Shark Powered Lift-Away technology

Shark Powered Lift-Away technology works in a similar way to standard Lift-Away. You go through the same process to detach the main body, but instead of only being able to use attachments, power is still directed to the main floorhead as well.

This means you can still use it for general cleaning and reaching under furniture without compromising the suction. Combined with flex technology (which provides a flexible wand for Lift-Away mode), it is the best way to achieve the perfect clean. 

What is Shark Anti-Wrap Technology

Shark’s new anti-hair wrap technology is defined by the new bristle guard and comb working in perfect harmony to separate and remove any hair that is collected by the powerful suction.

The comb runs alongside the bristles, acting as a protective barrier to ensure that hair doesn’t end up trapped or stuck while you clean.

Instead, it is taken directly to the dust canister so that you don’t need to spend time cutting hair off the roller. It’s low maintenance without compromising the cleaning ability of the floorhead. 

I hope that this has answered some of the more pressing questions you have about Shark and their vacuum cleaners – whether you already own one or are looking into buying your first. They are great machines, reliable, and easy to use.

Of course, they aren’t perfect (no vacuum is) but they certainly come close. With a Shark by your side, it’s hard to go wrong, and there are plenty of different models to suit a whole range of homes and situations.

What did you think of our Shark vacuum FAQ? Was it able to answer all your questions, or were you left lacking? We love hearing from you, and your feedback is important to us, so feel free to leave us a question in the comment section below.

Last Updated on February 14, 2021 by Gemma Tyler Protection Status