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Regardless of the brand, you are researching; you always want to know as much as possible about a product before you make the commitment to buy. After all, research shows you all of the pros, cons, and little nuggets of information in between.
If Shark is the next vacuum cleaner brand that you are seriously considering, or even if you own one already, then being well informed should be high on your priority list.
To give you the guidance you never knew you needed until now, why not check out my Shark vacuum FAQ to learn more about some of the common questions and concerns that come with this model.
What Should I Do if My Brush Roll Has Stopped Spinning?
The most likely reason your brush roll has stopped spinning is because there is a blockage. All you need to do is remove the soleplate on the base of the floorhead and take a look at the brush. You can use scissors to remove tangled hair and debris, as well as your hands.
Sometimes, it could be that you have sucked up a foreign object without realising and this has clogged the bar. We actually have a great guide on cleaning and maintaining your Shark vacuum that you can read through.
What are the Differences Between Model Numbers?
The model numbers refer to the colour and accessories that the vacuum cleaner comes with. Regardless of what the number is, the core machines within that specific range remain the same in terms of weight, power, and other such features.
To give you a better idea, here’s a quick run-down of the model numbers you might come across:
- UK: the standard model with regular accessories
- UKT: the true pet model that comes with a pet tool
- UKR: a much rarer code, and one that usually refers to tools with rotating heads
Further Reading: Difference of Shark AX950UK and AX950UKT
How Long is the Warranty Period?
All Shark products come with a basic guarantee that lasts 12 months. You will find that the warranty period is applicable for both the vacuum cleaners and the steam mops that Shark manufacture.
This is active from the moment you unpack it and get started, but it can be extended – take a look at the next question.
Do I Have to Register My Unit for the Full Warranty?
Yes, if you want to extend the warranty and get the full time period, you will need to register your unit with Shark. If you do this, your 12-month guarantee for vacuum cleaners will turn into five years. However, you must register within 28 days of receiving your Shark vacuum.
If you buy a steam mop, which comes with a 12-month warranty, you can boost that up to two years if you register it. Again, this needs to be within 28 days of receiving you mop. Whichever product you have, it’s quite a reassuring warranty period to have.
What Does the Warranty Cover and Exclude?
Your warranty with Shark will cover the repair and/or replacement of your vacuum cleaner, and will include all parts and labour. Of course, this is down to Shark’s discretion. As for what they don’t cover, here is a quick list (it’s all pretty standard for a warranty in general):
- Normal wear and tear
- Accidental damage
- Damage caused by negligence
- Use of vacuum cleaner for anything other than normal domestic tasks
- Use of parts no assembled or installed in accordance with the instructions
- Use of parts that are not manufactured by Shark or genuine
- Faulty installation, unless done so by Shark
- Repairs or alterations carried out by unapproved third parties
Where Can I Purchase Additional Batteries for My Cordless Vacuum?
There are a number of online retailers that sell additional batteries for the cordless Shark vacuums. However, the best and most reliable place to buy one is the official Shark website, which has them on sale for approximately £70.
It should be noted that there are cordless models that come with a twin battery, so make sure you check before you spend your money.
Where Can I Download a Manual for my Shark Vacuum?
You will find that you can download the manual for your vacuum cleaner from the Shark website, and all it takes is a simple search.
Of course, they do have a lot of different models and lines, so if you end up feeling stuck, you can also contact their customer support team who will gladly send you the direct download.
There are other websites out there, but use caution with these as they may contain viruses and malware. Always go with the Shark website, the manuals are free to download, and you can do so as much as you like.
Also Read: Full Review of Shark NV681UK/T
Are Shark Vacuums Reliable?
In my opinion, Shark vacuum cleaners are exceptionally reliable. You only have to check out customer reviews across the web as well to see they very rarely (if ever) get anything less than a 4-star rating.
Across the board, I would say they are some of the best vacuums I have ever owned, and they are incredibly tough too. They have been designed to combat everything from dirt to pet hair, and they do it well.
The suction is fantastic, the handling a breeze, and the tools are both simple to use and attach to the machine. There are so many features, designs, and ranges to choose from that they really do cater to every possible need.
There are only two differences between each of the models in a range as well; the pet tool and the colour. I really like this because it makes it so easy to choose between them.
All you have to do is select the one that works for your home – the pet or the standard vacuum. It’s something I have praised them for a lot, and you will see that clearly if you take the time to read my detailed reviews for selected Shark ranges.
I hope that this has answered some of the more pressing questions you have about Shark and their vacuum cleaners – whether you already own one or are looking into buying your first. They are great machines, reliable, and easy to use.
Of course, they aren’t perfect (no vacuum is) but they certainly come close. With a Shark by your side, it’s hard to go wrong, and there are plenty of different models to suit a whole range of homes and situations.
What did you think of our Shark vacuum FAQ? Was it able to answer all your questions, or were you left lacking? We love hearing from you, and your feedback is important to us, so feel free to leave us a message in the comment section below.
Gemma Tyler is a freelance journalist with 15 years of experience writing for consumer publications. She has tested and reviewed a wide range of household items from vacuum cleaners to washing machines and dehumidifiers to steam irons. Her attention to detail and exhaustive testing certainly makes her an expert in her field.