Congratulations on purchasing a SMART Central Vacuum System. SMART vacuum systems are manufactured to an exceptionally high standard and because of this we offer a ten year pro-rata guarantee on your power unit - see the terms of the 10 year guarantee enclosed.
For guidance on protecting these very important benefits and for more information about SMART Central Vacuums Ltd please read the following notes:-
1. This guarantee only applies to installations in homes. For light commercial use, all parts of the system are guaranteed for one year from the date of purchase. For heavier commercial applications please ask for details of our maintenance contract.
2. Your SMART System must only be used within the guidelines specified in this Maintenance Manual.
3. The 10 Year Guarantee only covers parts and labour on the ducting network, inlets and power unit.
4. SMART Central Vacuums Ltd is the sole authorised U.K. importer of SMART Central Vacuum Systems who are an international company (part of the Electrolux group of companies).
5. SMART Central Vacuums is a Limited Company whose prime objective is to supply a product of the very highest quality to totally satisfied customers. It is hoped that our 10 Year Guarantee confirms this commitment.
SMART Central Vacuums Ltd, hereby agree to make good on a pro rata basis by replacement or repairing at our option, any defects which on examination are found to be due to faulty materials, workmanship or design in our power unit, inlets and ducting within ten years of the date of despatch from our depot. The system must only be used as per the guidelines within this Maintenance Manual.
The pro rata regulation upon which the guarantee is based shall operate as follows:
1. In the unlikely event of any manufacturing defect in materials or workmanship in any part of your SMART product becoming apparent within a three year period of dispatch from our depot, all components shall be supplied free of charge.
2. Within the fourth to the tenth year of ownership any defective components shall be supplied at 50% off the then current list price.
SMART Central Vacuums Ltd will guarantee any system, whether fitted by SMART Central Vacuums Ltd. or not, provided that:-
1. When installed, the system was fitted as per the Installation Manual supplied by SMART Central Vacuums Ltd.
2. The system is only used as per the parameters laid out within this Maintenance Manual, for ordinary domestic use.
3. The customer has firstly undertaken the simple unblocking procedure as outlined in the maintenance manual.
Any accessory which fails to perform at the required standard (as set by SMARTCentral Vacuums Ltd) within one year of purchase will be repaired or replaced, at SMARTCentral Vacuums Ltd discretion, provided that the items have been used as per the directions within this Maintenance Manual.
This guarantee is offered to the customer as an additional surety to their statutory rights and offers a unique form of extended warranty.
Although SMARTCentral Vacuums Ltd agree to undertake labour costs on any repairs free of charge during the guarantee period, the customer is responsible for returning and collecting the goods from SMARTCentral Vacuums Ltd, Unit 3 Whitestone Business Park, Whitestone, Hereford, HR1 3SE.
SMART CENTRAL VACUUMS LIMITED CANNOT HONOUR ANY GUARANTEE CLAIMS WITHOUT RECEIVING THE FAULTY PARTS.
WEARING PARTS, SUCH AS THE CARBON MOTOR BRUSHES, ARE NOT COVERED BY THE GUARANTEE.
We can arrange collection of your power unit via a courier. However, there is a cost for this service and the power unit must be boxed up or well protected to prevent any damage from occurring in transit. The courier may refuse to accept power units that have not been packaged sufficiently.
Incorrect attempts at repair or servicing by anyone other than a SMARTCentral Vacuums Ltd service engineer will invalidate the guarantee.
Service call-outs are available. Please call the office for our current fee.
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